You know the scenario. Kid A does something to Kid B. Kid B retaliates with words or fists. You come running in to referee. You try to sort out the mess and at the end say, “Now, tell each other that you’re sorry.” Those words are usually followed by a squeaky, small, and insincere chorus of “sorry.” The word has been said, but a real apology hasn’t been made. This doesn’t just happen with kids either. We adults often fail in our apologies just like the kids. Watch my #FamilyFriday to learn how to really apologize.